{"id":1548,"date":"2019-11-26T15:35:26","date_gmt":"2019-11-26T15:35:26","guid":{"rendered":"http:\/\/wordpress.localhost\/?post_type=ht_kb&#038;p=1548"},"modified":"2026-01-08T19:03:46","modified_gmt":"2026-01-08T19:03:46","slug":"reset-app-database","status":"publish","type":"ht_kb","link":"https:\/\/support.siku.org\/en_mo\/knowledge-base\/reset-app-database\/","title":{"rendered":"Reset App Database"},"content":{"rendered":"\n<p>Learn how to reset the SIKU app database. This may be required when troubleshooting an issue with users or profiles not displaying.<\/p>\n\n\n\n<p class=\"wp-block-ht-blocks-messages wp-block-hb-message wp-block-hb-message--withicon is-style-alert\">Resetting the database requires an internet connection and may take some time to complete. Be sure that you have time before choosing to update, especially with slower internet connections.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video height=\"1000\" style=\"aspect-ratio: 750 \/ 1000;\" width=\"750\" autoplay loop muted poster=\"https:\/\/support.siku.org\/wp-content\/uploads\/2019\/11\/Reset-database-thumbnail.jpeg\" src=\"https:\/\/support.siku.org\/wp-content\/uploads\/2019\/11\/Reset-database.mp4\" playsinline><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<ol class=\"wp-block-list\">\n<li>Tap your user profile image <span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"circle-user\" class=\"svg-inline--fa fa-circle-user \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M399 384.2C376.9 345.8 335.4 320 288 320l-64 0c-47.4 0-88.9 25.8-111 64.2c35.2 39.2 86.2 63.8 143 63.8s107.8-24.7 143-63.8zM0 256a256 256 0 1 1 512 0A256 256 0 1 1 0 256zm256 16a72 72 0 1 0 0-144 72 72 0 1 0 0 144z\"><\/path><\/svg><\/span>.<\/li>\n\n\n\n<li>Tap <span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"gear\" class=\"svg-inline--fa fa-gear \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M495.9 166.6c3.2 8.7 .5 18.4-6.4 24.6l-43.3 39.4c1.1 8.3 1.7 16.8 1.7 25.4s-.6 17.1-1.7 25.4l43.3 39.4c6.9 6.2 9.6 15.9 6.4 24.6c-4.4 11.9-9.7 23.3-15.8 34.3l-4.7 8.1c-6.6 11-14 21.4-22.1 31.2c-5.9 7.2-15.7 9.6-24.5 6.8l-55.7-17.7c-13.4 10.3-28.2 18.9-44 25.4l-12.5 57.1c-2 9.1-9 16.3-18.2 17.8c-13.8 2.3-28 3.5-42.5 3.5s-28.7-1.2-42.5-3.5c-9.2-1.5-16.2-8.7-18.2-17.8l-12.5-57.1c-15.8-6.5-30.6-15.1-44-25.4L83.1 425.9c-8.8 2.8-18.6 .3-24.5-6.8c-8.1-9.8-15.5-20.2-22.1-31.2l-4.7-8.1c-6.1-11-11.4-22.4-15.8-34.3c-3.2-8.7-.5-18.4 6.4-24.6l43.3-39.4C64.6 273.1 64 264.6 64 256s.6-17.1 1.7-25.4L22.4 191.2c-6.9-6.2-9.6-15.9-6.4-24.6c4.4-11.9 9.7-23.3 15.8-34.3l4.7-8.1c6.6-11 14-21.4 22.1-31.2c5.9-7.2 15.7-9.6 24.5-6.8l55.7 17.7c13.4-10.3 28.2-18.9 44-25.4l12.5-57.1c2-9.1 9-16.3 18.2-17.8C227.3 1.2 241.5 0 256 0s28.7 1.2 42.5 3.5c9.2 1.5 16.2 8.7 18.2 17.8l12.5 57.1c15.8 6.5 30.6 15.1 44 25.4l55.7-17.7c8.8-2.8 18.6-.3 24.5 6.8c8.1 9.8 15.5 20.2 22.1 31.2l4.7 8.1c6.1 11 11.4 22.4 15.8 34.3zM256 336a80 80 0 1 0 0-160 80 80 0 1 0 0 160z\"><\/path><\/svg><\/span> <strong>Advanced<\/strong>.<\/li>\n\n\n\n<li>Tap <span class=\"wp-rich-text-font-awesome-icon wp-font-awesome-icon\"><svg aria-hidden=\"true\" focusable=\"false\" data-prefix=\"fas\" data-icon=\"database\" class=\"svg-inline--fa fa-database \" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 448 512\"><path fill=\"currentColor\" d=\"M448 80l0 48c0 44.2-100.3 80-224 80S0 172.2 0 128L0 80C0 35.8 100.3 0 224 0S448 35.8 448 80zM393.2 214.7c20.8-7.4 39.9-16.9 54.8-28.6L448 288c0 44.2-100.3 80-224 80S0 332.2 0 288L0 186.1c14.9 11.8 34 21.2 54.8 28.6C99.7 230.7 159.5 240 224 240s124.3-9.3 169.2-25.3zM0 346.1c14.9 11.8 34 21.2 54.8 28.6C99.7 390.7 159.5 400 224 400s124.3-9.3 169.2-25.3c20.8-7.4 39.9-16.9 54.8-28.6l0 85.9c0 44.2-100.3 80-224 80S0 476.2 0 432l0-85.9z\"><\/path><\/svg><\/span> <strong>Reset Database<\/strong>.<\/li>\n\n\n\n<li>Tap <strong>Reset<\/strong> to begin.<\/li>\n\n\n\n<li>A message will appear at the bottom of the screen once the database reset is complete.<\/li>\n\n\n\n<li>Please keep your device on and connected to the internet for about 5 minutes after the reset so the latest content can finish downloading and your app is fully up to date.<\/li>\n<\/ol>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Learn how to reset the SIKU app database. <\/p>\n","protected":false},"author":9,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"ht-kb-category":[59,73],"ht-kb-tag":[],"class_list":["post-1548","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-trouble-shooting-en_mo","ht_kb_category-advanced"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/ht-kb\/1548","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/users\/9"}],"replies":[{"embeddable":true,"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/comments?post=1548"}],"version-history":[{"count":8,"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/ht-kb\/1548\/revisions"}],"predecessor-version":[{"id":5097,"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/ht-kb\/1548\/revisions\/5097"}],"wp:attachment":[{"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/media?parent=1548"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/ht-kb-category?post=1548"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/support.siku.org\/en_mo\/wp-json\/wp\/v2\/ht-kb-tag?post=1548"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}